File: /var/www/javago-portal-updates/resources/views/terms-and-conditions.blade.php
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<p><b><em>By signing up to the Java Go platform, you agree (on behalf of yourself and the cafe you
represent) to the following
terms and conditions. (“Cafe” refers to any independent food and drink vendor on Java
Go, including coffee shops, carts,
and similar businesses.)</em></b></p>
<h4 class="pt-3 text-dark">Use of the Platform</h4>
<p>Java Go grants your cafe a limited, non-exclusive, non-transferable, and revocable licence to use
the Java Go Admin App
(iPad version), including any authorised third-party integrations such as Square, for:</p>
<ul>
<li>Managing and fulfilling customer orders</li>
<li>Uploading and displaying menu items</li>
<li>Participating in the digital loyalty scheme</li>
<li>Receiving payments and updating store details</li>
</ul>
<p>You agree to use the platform only for its intended business purposes and in accordance with
these Terms. Any misuse may
result in suspension or termination.</p>
<h4 class="pt-3 text-dark">Account Responsibility</h4>
<p>The individual creating the cafe account is responsible for the accuracy and completeness of all
submitted information,
including:</p>
<ul>
<li>Menu item names, descriptions, and prices</li>
<li>Allergen information</li>
<li>Category tags (e.g., “halal”, “vegan”)</li>
<li>Opening hours and contact details</li>
<li>Coffee blend and origin, where applicable</li>
</ul>
<p>Java Go reserves the right to remove or withhold listings if they are misleading, incomplete, or
violate community
standards.</p>
<h4 class="pt-3 text-dark">Account Approval</h4>
<p>Your cafe’s profile and menu will only go live on the Java Go platform after review and approval
by a Java Go super
admin. Submission of your information does not guarantee publication. We reserve the right to
delay or reject listings
that do not meet platform standards.</p>
<h4 class="pt-3 text-dark">Platform Integration and Menu Upload</h4>
<p>Your cafe may manage orders and update menu items through:</p>
<ul>
<li>The Java Go Admin iPad app, or</li>
<li>An integration with Square (if enabled)</li>
</ul>
<p>Cafes may also upload their menu via spreadsheet. You are responsible for ensuring menu accuracy
and consistency with
in-store offerings.</p>
<p>Java Go is not liable for issues arising from spreadsheet formatting or sync errors with Square.
</p>
<h4 class="pt-3 text-dark">Click and Collect Orders</h4>
<p>Cafes that opt in to Click and Collect agree to:</p>
<ul>
<li>Actively monitor and process orders in real-time</li>
<li>Check the user’s estimated arrival time before preparing orders</li>
<li>Prepare items so they are fresh and ready at the expected collection time</li>
<li>Mark orders as “Ready to Collect” only when the full order is complete and properly packaged
</li>
</ul>
<p>Failure to follow these expectations may result in user complaints or refund requests, for which
the cafe will be held
responsible.</p>
<h4 class="pt-3 text-dark">Subscription Fees and Payment</h4>
<b>Subscription Model (effective June 2025):</b>
<ul>
<li>Cafes 1 to 14: First 12 months free, then £12.99/month</li>
<li>Cafes 15 to 25: First month free, then £20/month (save £96/year)</li>
<li>Cafes 26+: £28/month, or £23/month when billed annually</li>
</ul>
<p>By continuing to use Java Go after your free trial, you agree to the applicable subscription fee
based on your cafe’s
sign-up tier.</p>
<p>Java Go reserves the right to revise pricing with prior notice.</p>
<b>Customer Payments:</b>
<ul>
<li>Orders placed by users are paid directly into your connected Stripe account.</li>
<p>You are responsible for:</p>
<li>Maintaining an active and properly linked Stripe account</li>
<li>Ensuring compliance with payment regulations</li>
<li>Managing any delays, chargebacks, or disputes from Stripe</li>
</ul>
<p>Java Go is not responsible for payment issues caused by Stripe configuration errors or account
limitations.</p>
<h4 class="pt-3 text-dark">Menu Accuracy, Allergens, and Coffee Information</h4>
<p>Cafes are fully responsible for:</p>
<ul>
<li>Keeping menus and pricing up to date</li>
<li>Clearly identifying allergens and dietary categories</li>
<li>Accurately stating which blend or origin of coffee is used (where applicable)</li>
<li>Updating availability of items by marking them as unavailable or available in the admin
panel</li>
</ul>
<p>Users rely on this information to make informed decisions. Any claims or issues resulting from
misinformation are the
sole responsibility of the cafe.</p>
<h4 class="pt-3 text-dark">Order Issues and Refunds</h4>
<p>If a customer reports a missing, incorrect, or unsatisfactory item, Java Go may process a refund
to the user
directly.</p>
<p>However, it is the cafe’s sole responsibility to accurately mark which item(s) are to be refunded
through the admin
panel.</p>
<p>Java Go is not liable for incorrect refund processing due to errors or omissions by the cafe.</p>
<p>In group orders, once items are handed over in good condition to the designated collector, the
cafe’s responsibility
is considered fulfilled.</p>
<h4 class="pt-3 text-dark">Order Fulfilment and Visibility</h4>
<p>Java Go does not guarantee any specific number of orders or listing prominence on the app.</p>
<p>Cafes are responsible for:</p>
<ul>
<li>Accurately and promptly fulfilling all accepted orders</li>
<li>Training staff to manage orders using the Admin App or Square</li>
<li>Maintaining real-time operational readiness during published opening hours</li>
</ul>
<h4 class="pt-3 text-dark">Loyalty Card Participation</h4>
<p>If enabled, loyalty stamps will be applied automatically to qualifying user orders. Cafes agree
to honour all valid
rewards issued by the Java Go platform.</p>
<p>Java Go reserves the right to modify or discontinue the loyalty system at any time, especially in
cases of misuse.
</p>
<h4 class="pt-3 text-dark">Intellectual Property</h4>
<p>Java Go, including all app branding, designs, and features, is the property of Java Go Ltd.</p>
<p>You retain ownership of your cafe name, branding, and uploaded content, but grant Java Go a
licence to use and
display this content for in-app and promotional purposes.</p>
<h4 class="pt-3 text-dark">Limitation of Liability</h4>
<p>Java Go is not liable for:</p>
<ul>
<li>Technical issues</li>
<li>Missed, delayed, or incorrect orders</li>
<li>Stripe or Square integration errors</li>
<li>Refunds caused by inaccurate admin panel input</li>
<li>User dissatisfaction resulting from incorrect information</li>
</ul>
<p>The platform is provided “as is” and “as available”. Use is at your own risk.</p>
<h4 class="pt-3 text-dark">Indemnification</h4>
<p>You agree to indemnify and hold harmless Java Go, its staff, and affiliates from any claims,
disputes, or losses
resulting from:</p>
<ul>
<li>Inaccurate menu or allergy information</li>
<li>Breach of these Terms</li>
<li>Order or refund disputes</li>
<li>Misuse of the platform or admin tools</li>
</ul>
<h4 class="pt-3 text-dark">Termination</h4>
<p>Java Go may suspend or terminate your account without notice if:</p>
<ul>
<li>You breach these Terms</li>
<li>Fraudulent behaviour is detected</li>
<li>Payment of fees is not maintained</li>
<li>Your content violates platform standards</li>
</ul>
<h4 class="pt-3 text-dark">Governing Law</h4>
<p>These Terms are governed by the laws of England and Wales. Any disputes will be resolved in UK
courts.</p>
<h4 class="pt-3 text-dark">Changes to These Terms</h4>
<p>Java Go may update these Terms from time to time. Continued use of the platform after changes
have been published
constitutes acceptance of the revised Terms.</p>
<h4 class="pt-3 text-dark">Contact Us</h4>
<p>📧 Email: <a href="mailto:javago@javaapp.co.uk">javago@javaapp.co.uk</a></p>
<p><strong>Last updated:</strong> 08/06/2025</p>
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